This is for the PATTERN ONLY.
Counted Cross Stitch pattern, Roo Crew. The Roo Crew cross stitched pillow ornament was stitched on 36 count linen using one strand of floss over two linen threads (except where noted). Chart calls for Classic Colorworks, Weeks Dye Works and DMC floss but a conversion to DMC is provided. Stitch count is 54w x 90h. Pattern includes color photo, materials list and chart. Designed by Paulette Stewart of Plum Street Samplers.
PLEASE NOTE: Patterns are NOT returnable to protect the copyright of the designer.
We love our customers and want only to be fair. We never charge more than what we would want to pay ourselves. If you overpaid for shipping, we will gladly refund $1.00 or more for the overage.
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~~~~~ About Us ~~~~~
We are a small Christian company and a family that loves Jesus Christ. It is our desire to bring honor and glory to God and to provide outstanding sales and service to you, our customers, always keeping Him at the forefront of all we do at The Farmer's Attic! Included with each order is a Gospel of John (while supplies last).
We accept PayPal orders. Why? Pay with: Visa, Mastercard, American Express, Discover or your own personal bank account, all secure and all in one convenient location!
Protection for Your Purchases!
PayPal has developed several programs to help protect your purchases on and off websites. Here’s how: 100% protection for unauthorized payments sent from your account. As a fraud-prevention measure, we send an email confirmation for every online PayPal payment that you make. If you receive an email confirmation for a transaction that you didn’t approve, contact us and we’ll work to quickly resolve the issue — you won’t be responsible for any unauthorized charges.
I will only ship to a verified address and will not make an exception. If any fraud alerts are received from PayPal, the transaction will be canceled in order to protect both the buyer and the seller.
Don't want to set up a PayPal account? New for the Farmer's Attic!!! We can now accept credit cards through Etsy Direct Checkout!!!
We will also accept a Certified Cashier's Check, Money Order and personal check in U.S. funds only! Once the check or money order is received and funds are cleared, we will then ship your order.
Gift certificates are now available for purchase and use in the Farmer's Attic. Each certificate with have a certificate # which is to be used at the time of checkout as the coupon code. This is a one-time code and must be used for the full purchase amount. (No remaining balance will be left on certificate.) Certificates are not redeemable for cash.
Please check with your individual state regarding online purchases and the percentage of state sales tax you may incur.
Orders will be processed within 1-3 business days unless otherwise noted in the description of the product.
We do everything possible to keep shipping costs to a minimum. There are times when the shipping prices may be higher at the time of ordering than it truly is at the time of shipping. We will refund back to you the difference of the cost in the way we deem best, whether return through PayPal or check included with your order.
There may also be times when we have to ship in multiple boxes and will have to charge accordingly. We will notify you if we need to charge additional shipping prior to actually shipping out your order. Payment is required prior to shipment of any and all orders.
We do not always ship Priority Mail since that is not always the most economical way to ship. If you need to have your parcel received by a specific date, additional fees may need to be applied to the cost of your order.
In most cases, we DO ship First Class mail using tracking. We do NOT ship First Class mail in letter or legal envelopes even if the purchase fits. This is for your protection (as well as ours) in order to track lost or missing packages. We DO NOT make exceptions to this policy.
International Shipping: We do not collect any customs when sending packages. Any custom fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery would be at the discretion of your country's tax regulations. We have no way of calculating how much these fees would be, should they occur, and Farmers Attic is not responsible for those charges. For any additional information refer to your local customs agency.
We love our customers and want only to be fair. We never charge more than what we would want to pay ourselves. If you overpaid for shipping, we will gladly refund $1.00 or more (rounded down to the nearest dollar) for the overage.
Insurance is encouraged! We are not responsible for lost or damaged items if you do not choose to have them covered by insurance. If you choose to insure your package, please convo me for a price quote. The cost for insurance is minimal compared to the loss you may incur if you choose not to insure.
Just contact me within: 7 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 1 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Please contact me if you have any problems with your order.
~~REFUNDS AND RETURNS~~ Your satisfaction is our goal and will gladly make refunds for any non seasonal item you are not 100% completely satisfied. Your request must be made upon receipt of your merchandise and shipped back to us within 30 days of receiving it and in the original packaging. REFUNDS do not include the shipping or return shipping. Those are the buyers responsibilities. "YOUR ITEM(S) MUST BE RETURNED INSURED WITHIN 30 DAYS OF RECEIVING THEM TO BE ABLE TO RECEIVE A REFUND."
Patterns are NOT REFUNDABLE in order to protect the copyright of the designer.
FABRIC RETURNS: Because the fabric has been cut from the bolt, refunds and exchanges are not accepted. As is the case with all natural fibers, there may be variations seen throughout the bolt. These are not flaws but are due to the processing methods.
Gift certificates will be mailed to you through USPS unless you specify otherwise. Each certificate with have a certificate # which is to be used at the time of checkout as the coupon code. This is a one-time code and must be used for the full purchase amount. (No remaining balance will be left on certificate.) Certificates are not redeemable for cash.
BOOKS are NOT REFUNDABLE.
Returns of international orders will not be accepted due to customs fees.
Please be aware that due to the nature of handmade items and the availability of fabrics, florals, etc., there may be variations from those shown in the photographs. This may include color, shape and sizes. Whenever possible, I will try to relay all information as closely as possible in the item description.
CUSTOM ORDERS are always welcome. The Farmer's Attic requires 75% deposit (non-refundable) of total cost prior to starting your custom order. The final payment of 25% plus all shipping costs are required prior to shipping your custom order to you. Every effort to communicate with you from start to finish will be made so that you can follow the process of your custom order. Custom orders are non-refundable. Final invoice for custom orders must be paid within 30 days of receipt. Three attempts will be made to collect balance due. If payment is not made within 30 days of receipt, items will be returned back into stock for resale unless other arrangements have been made.
Please take some time to visit our blog at www.farmersattic.blogspot.com.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address or phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users may refuse to supply personal identification information, however, it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Farmers Attic may collect and use Users personal information for the following purposes:
• To improve customer service – Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To personalize user experience – We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To improve our Site – We may use feedback you provide to improve our products and services.
• To process payments – We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To run a promotion, contest, survey or other Site feature – To send Users information they agreed to receive about topics we think will be of interest to them.
• To send periodic emails – We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.
If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
This document was last updated on May 21, 2018